Finely handcrafted, genuinely Italian

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How to order

Shopping on thatsArte.com is very easy.
Follow the instructions below that outline each step of our online order form. If at any point you need help, do not hesitate to contact us .

Browse or search for your items

Use the top navigation bar to browse a collection, a category of items or to find out about the artists and the regions we have selected for you. Use the left-hand navigation filter to find the specific item or artist you are looking for.

The search box is there for you on the top right.

Before adding an item to the Shopping Cart, do consider inserting a short text in the Free Personalization box next to the item's price, if available. If you want to know more about how to customize your purchase, please read our free personalization and bespoke & custom-made pages.


Add your items to your Shopping Cart
Click the "ADD TO CART" button on the product pages until the Cart contains all the products you wish to order. A preview of the Cart is always available for you by clicking the relevant link at the top of every page of our website.


Review your Cart

When you're happy with your purchase, you can proceed directly to checkout by clicking the "Checkout" button in the Cart preview. If you wish to take a moment to review all of the items you've placed in your Shopping Cart, click on the "View full cart" link in the Cart preview. In the Shopping cart, you will be able to apply a coupon code or a gift-card code using the relevant boxes. Then, when you're ready to place your order, proceed to Checkout.


Proceed to CheckoutTop

Register to open your account, sign in, or Checkout as a guest
We encourage you to register, as when you open a thatsArte.com account, you'll be able to see your order status and history, create a wish-list and share it and save your billing and shipping address for fast and easy Checkout. If you do not wish to register at this time, you can Checkout as a guest.


Enter your shipping address 

Fill in the Shipping information. The boxes marked with * are required. The email address you provide here will be the one we use to communicate with you about your order, so please double-check it. You must use your own email address, even if you're buying something for someone else. Once you have filled in all the required Shipping information click on the "Next" button, and you will find yourself on the Payment page.


Choose a payment method and provide billing information

Select your payment method, which can be by Credit Card or Paypal. If you decide to use Paypal, you'll be redirected to the Paypal website. Check our below Payment section if you have questions about the credit cards we accept and how we maintain the safety of your personal information.

If Billing and Shipping information is not the same, please edit your Billing information in this section.

If you are buying a gift, you can add a message for the recipient in the relevant "Gift message" box. We'll be happy to print it nicely and send it along with your gift.

Relevant boxes to add a coupon code or a gift card to your cart are available also in this section.


Review and submit your orderTop

Check the order details
Check the accuracy of all of the information you provided and make any necessary adjustments.


Place your order
When you are ready, click the "Place Order" button to submit your order.
While the payment is in progress, please do not close or refresh the website page. If you have opted to pay thru Paypal, wait to be directed back to our website after the payment: it's important to effectively complete the order process.

Once you place your order, we will send you a confirmation email message.

Sometimes the payment cannot be processed because our Customers' banks are suspicious about International credit card payments and stop them. To solve the issue, you have the following options:

Contact us if you feel your order is important. We'll be happy to help.


Registration / My AccountTop

thatsArte.com Account is designed to facilitate your shopping experience and offer you additional services. If you register, you'll be able to

Coupon codesTop

thatsArte.com coupon codes are exclusive discounts offered on special occasions. If you have an active coupon code, click on the relevant link on the cart page, type the code and click "apply coupon". The new total will be automatically recalculated.

Coupon codes cannot be applied to previous or pending purchases or bespoke goods (special orders). They cannot be combined with other offers and discounts.



Payments methods
We accept most major credit cards for transactions in US Dollars, Euro, and British Pounds.
You can pay with your credit card directly or use the Paypal payment option. You don't need to be a PayPal member to use their payment services.

If you're paying with a credit card, enter the number without spaces or dashes. All credit card holders are subject to validation and authorization by both the card issuer and us to maintain security and prevent fraud.


Your payment information is secured by Let's Encrypt, a certificate authority by the Internet Security Research Group (ISRG) that protects the operations of over 260M websites worldwide, thus creating a more secure and privacy-respecting Web.


The certificate protects the credit card data submitted to thatsArte.com through the use of encryption. Should any information be intercepted, it will be unintelligible without the unique key used for decryption. We do not store your credit card information on our servers. Your payment is processed by STRIPE, a leading US gateway or by PAYPAL, depending on the payment method you use.


If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You'll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you'll return to thatsArte.com.


Payment charge
Payment is debited from your card when the order is confirmed.


Customs duties and fees
No Customs duties and fees are due for shipments to the US, Australia, UK, and European Union member countries.
A contribution to Customs duties and fees and local taxes are due for shipments to all the other countries.